At GivingbackAI, customer satisfaction is our highest priority. We stand behind the quality of our products and services, and we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may be eligible for a return of up to 100% of your payment, depending on the category of products or services purchased.

Services

Education Programs

Free Trial Period:

• All education programs include a 2-day audit course at no cost.
• Full payment is required to advance beyond the trial period

Refund Eligibility:

Education program refunds are calculated based on course consumption and are structured as follows:

• Up to 25% of course completed: 75% refund of total payment
• 26% to 50% of course completed: 50% refund of total payment
• 51% to 75% of course completed: 25% refund of total payment
• 76% to 100% of course completed: No refund available

Refund Process:

• Refund requests must be submitted in writing
• Course completion percentage will be calculated based on modules accessed and time spent in the program
• Refunds will be processed within 10-15 business days of approval

Consulting Services

Future Scope: Our consulting services refund policy is currently under development. Please contact our customer service team for specific inquiries regarding consulting service returns.

Software as a Service (SaaS) Products

Subscription Terms

Payment and Subscription Terms:

• Payments are processed via your App Store/iTunes Account at confirmation of purchase.
• Active subscription required for access to all SaaS products, including APIs.
• Auto-Renewal: Your subscription automatically renews unless auto-renewal is turned off at least 24 hours before the end of the current billing cycle.
• Billing occurs according to your selected subscription cycle (monthly, quarterly, or annually).

Cancellation Policy:

• You may manage your subscription or turn off auto-renewal at any time via your Account Settings on the App Store or through our account dashboard.
• Upon cancellation, access to SaaS products will continue until the end of the current billing cycle.
• Note: Cancellation of the current active subscription is not allowed during the active billing period, and no partial refunds are provided for unused portions.
• Cancelled subscriptions will not auto-renew for subsequent billing cycles.

General Return Conditions

Eligibility Requirements:

• Return requests must be submitted within the specified timeframes for each service category
• Original proof of purchase required
• Account must be in good standing with no violations of our Terms of Service

Processing Time:

• Approved refunds will be processed within 10-15 business days
• Refunds will be issued to the original payment method used for purchase
• Processing times may vary depending on your financial institution

Exclusions:

• Refunds may be denied for accounts with suspected fraudulent activity
• Custom or personalized services may have different return terms
• Third-party products or services are subject to their respective return policies

Contact Information

For return requests or questions about this policy, please contact us:

• Email: support@givingback.ai
• Phone: +977 9851351853
• Support Hours: 9AM - 5PM NPT

Policy Updates

GivingbackAI reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of any policy modifications.